Jurisdiction - Australia
Australia – ACMA Introduces New Rules Relating To Mobile Phone Identity Checking.

6 November, 2013


Legal News & Analysis – Asia Pacific – Australia – TMT


Pursuant to section 99(1) of the Telecommunications Act 1997 (Cth), the ACMA has introduced new rules relating to identity checking requirements by registering the Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Determination 2013 (Determination).

Customers are required to verify their identity before purchasing or activating a pre-paid mobile phone service. Previously, this process was achieved by checking the customer’s identity and other information, such as credit or debit card information, at the shop front or over the phone. The new rules introduce a number of methods which are in addition to this brick-and-mortar verification system.

One of these methods is via a government e-verification system which enables a mobile service provider to confirm the validity of identity documents provided by a customer when a mobile service is being activated over the phone or online. This ensures that the customer’s privacy is protected, as their identity documents do not actually need to be sighted by the mobile service provider. Other methods that a mobile service provider can use to verify a customer’s identity include:


  • checking the customer’s details against the information contained within an existing post-paid mobile or landline account; and
  • checking the existence of a bank account in the name of the customer.

The new rules were registered on 23 October 2013 and have already taken effect.


  • View the ACMA’s Determination here.


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For further information, please contact:


Gordon Hughes, Partner, Ashurst
[email protected]


Ashurst TMT Practice Profile in Australia


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